User Interviews
Revamping and Tinkering
While I've done a lot of informal user interviews in the past, this was my first time thoroughly going thoroughly the steps of gathering user feedback. I interviewed several interns throughout the company. The interview would start with introductions, a run through of my design prototype on Figma, as well as usability questions at the end. While going through the prototype, I encouraged interviewees to narrate their thoughts out loud as they went. I gained a lot of valuble feedback from these interviews.
I learnt a lot from this process, especially from my supervisor. He had a lot of experience conducting user interviews, and was my guide through my first one. I gained a lot of experience in talking with users, asking the right questions, and pinpointing user pain points.
Takeaway
What I Learned
I've learnt a lot at Edily, as this was my first time working in this type of professional setting. I was the only UX design intern, so it was definitely a bit daunting when I first started. Luckily, my manager was really helpful in guiding me through the process. Here are the biggest takeaways I gained:
- Communication is important. As a designer, I am expected to talk to people of various expertise and backgrounds. I learnt a lot on how to communicate my design choices effectively and how to collaborate well with others.
- I became a lot better in making user friendly designs, figuring out user needs/pain points, and working with Figma.
- I gained experience in conducting thorough user interviews and getting valuable feedback.
My gamification project was an enriching experience, and users generally reacted positively to the new features. However, I do feel like I need to further flesh out some of the features, as there were some inconsistencies with how the points system worked. The next steps would be to figure out which features are most important and to explore them more fully.
Try it out!
